I'm having issues. What are some quick fixes?
- Refresh or use an incognito window.
- Use the latest version of Chrome or Edge.
- Check internet connection.
- Clear your browser's cache.
- Ensure access to the microphone is allowed in the browser.
The Agent is not loading. What should I do?
- Ensure the embed code is inside <body>.
- Check that the browser is not blocking microphone access.
- Verify remaining minutes in your account.
The Agent is providing incorrect and/or incomplete answers. How can I fix this?
- Confirm content uploaded or URL is reachable.
- Add FAQs and answers for critical information.
- Clarify or edit the prompt.
I am having issues with uploading material to the knowledge base. What do I do?
- Allow for processing time - Indexing can take up to 2 min.
- File status must read “Processed" before closing the window or moving to the next step or another tab.
- Split oversized PDFs (those 50 pages or larger)
The agent content looks incorrect (e.g. shows “Cloudflare”). What should I do?
Some websites are geo-restricted or protected by services like Cloudflare, which can prevent our system from analyzing the site correctly. In these cases, we recommend creating the agent directly from a prompt. Read more about it here.
Still need help? Submit a ticket including a a detailed description of the issue, the error, screenshot(s), your browser/version, and the Spaces URL affected.