To ensure Napster Spaces runs smoothly within your corporate or institutional network, please make sure the following ports and destinations are allowlisted by your IT department or firewall administrators.
Napster Spaces relies on secure WebRTC, WebSocket and streaming connections to deliver real-time video, audio, and AI interaction experiences. If these connections are blocked or restricted, you may experience issues such as frozen video frames, muted audio, or inability to connect to the AI agent.
Ports and Protocols
Protocol |
Port |
Destination |
| TCP, UDP | 443, 5349 |
*.napster.ai *.touchcast.com *.touchcastmaas.com *.ciscape.com |
| TCP, UDP | 3478 |
*.napster.ai *.touchcast.com *.touchcastmaas.com *.ciscape.com |
| UDP | 32769-65535 |
*.napster.ai *.touchcast.com *.touchcastmaas.com *.ciscape.com |
| TCP, UDP | 443 | *.cookiebot.com |
Wildcard entries (e.g., *.napster.ai) should be supported to ensure full functionality across all microservices and edge nodes.