Where can I find analytics?
Dashboard → Analytics for the overall analytics, or Space Preview -> Three dots -> Analytics
What metrics are included?
Sessions, average session duration and transcripts.
How can I use the metrics?
| Metric | What It Means | How to Use It |
| Sessions | Unique conversations | Measure overall engagement |
| Avg. Session Duration | Time visitors spend with the agent | Longer duration often = higher conversion chance |
| Transcripts | Copy of the questions and responses in the session | Understand engagement, gauge user sentiment & improve content |
How can I improve the Space content using transcripts?
- Export transcripts in a CSV.
- Sort by unanswered/hallucinated responses.
- Convert insights into new FAQs or uploads.