Product Updates

March 12, 2026

New AI Provider: Gemini Support

Any organization can now be switched from Azure OpenAI to Google Gemini for the conversational part of the experience — meaning your live agent and avatar interactions. It doesn't matter when your Space was created; the switch applies to conversations going forward. Your Napster team can configure the preferred provider for your organization.

Space creation and your knowledge base system are not affected by the switch. When moving to Gemini, our team may make minor adjustments to ensure your knowledge base content performs at its best with the new provider.

Voice Selection for Avatars

Space creators can now choose their avatar's voice. A new dropdown on the Avatar step lets you browse and preview available voices before selecting one. The voices come from the underlying AI provider, so the options will vary depending on whether your organization is running on OpenAI or Gemini.

Smarter Knowledge Base Handling

We've updated how the agent prioritizes your uploaded knowledge base files. The agent now understands what each file is about, and when a user's question is relevant, it will prioritize information from your knowledge base over general AI knowledge. For unrelated questions, the agent behaves normally. This works consistently regardless of which AI provider you're using.

December 20, 2025

File Uploads During Live AI Experiences

Users can upload PDFs or images directly within an interactive AI experience to add context to the conversation. The AI can review and discuss the uploaded content.

Why this matters

• Enables richer, context-aware AI conversations

• Supports real workflows like document review, training, or visual explanations

• Reduces back-and-forth by grounding the AI in user-provided materials

Supported formats: PDF, image files. Other file types are not supported.

December 4, 2025

Enterprise Access & Governance

Invite-Only, Login-Gated Experiences

Creators can now restrict access to experiences through an invite-only access share setting. When an experience is marked as private, viewers must log in before accessing content. This enables secure, controlled deployments suitable for internal training and enterprise workflows.

As part of this, Viewer role is introduced in the product. providing view-only access for authenticated users. This ensures sensitive content remains protected while still allowing broader visibility across the organization.

Viewer Identity Tracking in Analytics

Analytics now attribute session activity to the logged-in user’s email. This enables per-user engagement reporting, personalization, conversational memory, and a path for deeper insights in the future.

Basic Conversational Memory

Spaces now supports storing and reusing past conversation context for authenticated users. This enables richer, more personalized interactions across sessions, supporting use cases like training progress, returning customers, and multi-step coaching scenarios.

Multi-Organization Account Management

Single Account Across Multiple Organizations

A single user email can now belong to multiple organizations. This is particularly useful for agencies, multi-brand enterprises, and puts the groundwork for resellers who manage several clients within Spaces.

Organization Switcher in the UI

A new organization switcher is available in the top navigation bar, allowing users to move seamlessly between organizations without logging out. This provides a smoother workflow for anyone operating across multiple teams.

Visual Quality Improvements

Upgraded Imagery Model for Spaces Backgrounds

Spaces now uses an enhanced model to produce the background environments shown behind the AI agent. Scenes are more realistic, visually coherent, and polished.

General UX Enhancements

Help Button in the End-User Experience

A new Help button has been added to the end-user interface, offering quick access to support or additional guidance during the interaction.

November 11, 2025

Experience Improvements

Removed Black Frame from Background
The black frame previously visible around interactive Spaces experiences has been removed for a cleaner, full-width presentation.

With the frame:

Without it:

Added User Message for Multiple Avatars
A new UI message now appears when multiple avatars are selected, clarifying that the system will assign avatars randomly and allowing users to revert before publishing.

September 18, 2025

For stores that run on Shopify we have introduced several new features and improvements:

1. Cart and Shopify Checkout

Products can be added to an internal cart that is connected to the native Shopify checkout.

Note that this will work end-to-end only if you use the Space via Full URL or embedded into a website as a module. It will not work with Agent-only embed.

Spaces now allows shopping cart interactions through Shopify’s MCP get_cart and update_cart events. Customers can:

• Add products with variants

• Update quantities

• View cart contents

• Get guided toward checkout

This update enhances shopping conversion by enabling natural, conversational cart operations directly through the AI Agent.

Demo: https://tc.touchcast.com/s/pdcp4y1eu8

Screenshots:

 

2. Product variants

AI can see and display product options and variants in most cases when the Space is created based off a Shopify URL.

Note: when a Shopify store is on a subpath of a core website, the AI may not identify it as Shopify and not establish an MCP connection.

Improvements to existing features

Link Preview

When a link to Spaces is shared on social media or in messengers, the preview is automatically generated.

Updated Design of Product Cards

Product cards now have a white background instead of a transparent black one for better visibility and use the new family of fonts introduced across other Napster products.

August 21, 2025

Improvements and New Features

• Clearer language across the UI — simplified terms and cleaner copy for easier navigation.

• Text interactions now available — you can now switch to text-only mode when using AI Agents inside the Interact experience. (This is an early version — a full chat option is coming soon!)

• New optional Disclaimer screen — some experiences may now include a pre-entry screen where the creator can share important notes, add checkboxes, or request your email address before you continue.

July 22, 2025

Improved AI Knowledgebase Support

• Expanded File Format Support – The knowledgebase now accepts a wider range of file types: .DOC, .DOCX, .PPT, .PPTX, .PDF, .TXT, and .MD.

• CSV Format Removed – CSV files are no longer supported due to limited compatibility and inconsistent results.

• Issue Fix – Addressed an issue where the AI assistant failed to respond to knowledgebase questions, ensuring more consistent answers.

Improved Visual & Editing Experience

• Environment Image Editing – Fixed the environment image edit functionality, allowing creators to customize Space visuals through the inline edit tool.

Enhanced Embed Communication via postMessage

You can now fully interact with Napster Spaces and MentorSite embeds using the postMessage API. Parent pages can receive product recommendations (RESULTS) and live conversation transcripts (TRANSCRIPTS), as well as proactively send questions, stop the assistant mid-talk, or end sessions programmatically. This allows for richer integrations, such as real-time product carousels, automated FAQs, and CRM transcript logging. More info here.

July 2, 2025

General

• Updated Branding
  Visuals across the product have been refreshed to reflect the Napster Spaces identity.
• Product Support Links Updated
  Help links and support URLs have been updated throughout the platform.
• Sales Region Limited to USA
  ATTENTION: Napster Spaces is available for purchase only within the United States. This restriction applies to new subscriptions and billing and is temporary.

New Features

• Create Spaces Without a Website
  You can now generate a Space using only a prompt — no website required. Ideal for individuals and small businesses launching their first experience. In the following releases we will also add options to generate a Space based on a file or an image to expand this feature.
• Unpublish a Space
  A new setting allows you to temporarily disable or unpublish a Space without deleting its content or configuration.
• Shopify Product Search Integration
  Napster Spaces now supports real-time product discovery using Shopify’s Storefront MCP API, letting agents recommend relevant catalog items by name, price, and description. Further work on implementing other functions from this MCP is ongoing.
• Access Agent & User Transcript via postMessage
  The postMessage interface has been extended to include both agent and user transcripts, enabling tighter integrations and data exchange with parent website/app. Documentation updated here for reference Listening/Sending for Messages from/to the Mentorsite / Napster Spaces Embed

Fixes

• Improved Agent Behaviour
  Fixed an issue where product cards were not aligned with what the agent was saying.
• Suggested Questions Layout Optimized
  Suggested questions now display within a carousel and respect character limits, avoiding overlap with agent controls.
   

June 18, 2025

Smarter Agent Behavior and Experience Preview

• AI Agent Follow-Up Logic
  The AI Agent now automatically responds to the user after completing a catalog or knowledge base search, even if results are delayed. Previously, users had to ask again to get a response.
• Private Preview Mode for Creators
  When a creator clicks on a published card from their own account, the system now opens the experience in Private mode by default, ensuring that internal views aren’t counted toward public analytics. If a public URL needs to be shared, it is accessible from this preview mode as well.

UI & Visual Enhancements

• Redesigned Product Cards
  Product cards now have a refreshed layout with clearer legibility, improving scanability and visual clarity. They are display in a row of three without a “deck“ effect.
• Centered Avatar Display
  When no cards are shown in an experience, the AI avatar now appears centered on the screen for the improved layout balance.
• Audio Control Panel Adjustment
  Narrowed the width of the audio player controls to improve layout on small screens.

Engagement Visibility & Notifications

• Email Alerts for Minutes Thresholds
  New automated email alerts are now sent when a user reaches:

  • 75% of available minutes
  • 90% of available minutes
  • 100% (limit reached)

  Each email includes usage stats and helpful next steps. Emails are triggered once per threshold per billing cycle.

  This ensures users stay informed and can manage their usage more effectively.

• In-App Warnings for Minutes Usage
  Visual banners and warnings now appear inside the app at 75%, 90%, and 100% usage thresholds, with refreshed styling to improve visibility and clarity.
• Product Updates Access
  Users will now see product updates directly within the platform, improving visibility into new features and changes without relying on external announcements.

Accessibility & Navigation

• Namespace-Based URLs - Spaces can now be accessed via simplified, custom URLs:

  This improvement replaces the previous multi-part structure and makes sharing and remembering URLs easier for users. Each space can now be assigned a unique namespace (e.g., [product URL]/companyname)

• If a namespace is taken, the system will suggest available alternatives (e.g., company01)
• Reserved words (e.g., popular brand names) are protected and cannot be used
• Backward compatibility is maintained for older URLs 

Bug Fixes

• Knowledge Base URL Deletion
  Fixed an issue where users were unable to delete additional URLs from the knowledge base editor.
• Card Display Issue with non-main URLs
  Fixed a bug where experience cards would fail to render properly if the system couldn’t process the source URL.
• Unified Font Styling
  Fixed inconsistent font styling in the prompt input area to maintain a clean and coherent UI.
• Starter Question Field Bug Fix
  Resolved a bug where the “Starter Question” field was disappearing during setup.
• GIF Background Upload Validation
  Added a validation step to ensure only supported file formats can be uploaded as backgrounds, preventing errors. GIF is not supported.

May 29, 2025

Improvements & New Additions

Improved Visibility for Select Elements

• Enhanced the contrast of selection radio buttons to ensure better visibility across light and dark backgrounds.

FAQ Upload Improvements

• Added a downloadable CSV template to guide users on formatting bulk FAQ uploads.
• Improved FAQ tab usability:
• Auto-scrolls to the newest entry
• Sticky “+ Add Question” button
• Dedicated “Save” button
• Visual feedback on button clicks
• Fixed a scrolling glitch when managing large FAQ lists

Preview Mode for Existing Spaces

• Creators can now preview and test their Spaces via a Preview Mode without using minutes. From the three dot dropdown, Preview Mode is clicked to open this mode
• Preview Mode opens in full screen and is private - that is, only works for creators. If the Space is to be shared publicly, the button on top right should be clicked.

Custom Avatar Upload Guidelines

• Inline requirements now displayed for avatar image and background uploads to help users meet formatting standards.

Feedback on user actions

• The progress bar now fills left-to-right in the floating confirmation messages

Idle Timeout Handling (Embedded Mentor Only Assistant)

• This already worked in the full webpage mode - now added to the embedded agents
• Graceful handling of user inactivity after 3 minutes
• A prompt is shown to confirm that the user is still engaged. If not, the agent shuts down in 30 seconds 

Bug Fixes

Website URL Persistence

• Fixed an issue where a previously entered URL remained in the input field after space creation.

Embed Code UI Overlap

• Resolved overlapping elements in the Embed Code section for better layout clarity.