Napster for Mac App

Getting Started

• Does Napster View work with the Napster for Mac App or the web App?
• How do I sign in and start my first Companion session?
• How do I install the Napster for Mac App?
• What are the system requirements for the Napster for Mac App?
• Who are the Companion team members I’ll see first?
• How does first-time onboarding work on the Napster for Mac App?

Using the App

• Can I create my own Companion or import one from another service?
• Do Companions remember past conversations?
• How many Companions can I have?
• What’s the difference between talking to a Companion vs my Digital Twin?
• Can I share my screen with a Companion?
• How do I upload a file or create a Canvas during a call?

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Contacts & messages

• What do the indicators in Messages mean?
• How do I review call summaries and transcripts later?
• Where do I find Favorites, Recents, All Companions, and Messages?

Digital twin

• Can others interact with my digital twin? How do I see what happened?
• What is a digital twin and how do I create one on Mac?
• Do I have to create my Digital Twin during onboarding?

Settings & preferences

• How do I set an auto-disconnect timer or reset dialog pop-ups?
• How do I switch View to 3-D mode or adjust depth?
• How do I adjust audio, camera, and privacy permissions?
• Where are App settings on macOS?

Troubleshooting

• Napster View doesn’t show my Companion in the call window. What should I check?
• The App can’t access my microphone or camera. How do I fix this?
• Napster View is connected but shows a blank screen. What should I do?
• The App doesn’t detect Napster View. What should I try?

Accounts & billing

• How do I view or change my plan or hours from the Mac App?

Privacy & safety

• How do I revoke permissions on macOS?
• What data and permissions does the App use on my Mac?