What content formats are acceptable for use in the knowledge base?
- .doc,
- .docx,
- .pdf,
- .pptx,
- .txt,
- .md,
- URLs (must not be password-protected)
What does Realtime retrieval mean?
The agent actively searches your domain each chat—no retraining required.
Are there any best practice(s) when uploading documents to the knowledge base?
Split large PDFs (> 50 pages) for faster indexing.